Question 1

How do I become a United Solar installer partner?

Accepted Answer

Apply on the installer application form with your company details, electrical contractor registration, registered person (wireman's licence holder) and insurance cover. We reply within two working days, then work through the documents, agree your rate card, audit one of your recent installations, and sign the NDA and service level agreement before you are activated.

Question 2

What work do affiliated installers do?

Accepted Answer

Installations to our design, United Care service visits, call-outs and repairs, and de-installations — all issued as work orders on our platform, in your own service area. The appointment is non-exclusive and there is no minimum volume.

Question 3

Who supplies the panels, inverters and batteries?

Accepted Answer

United Solar supplies the panels, inverters and batteries for every installation, delivered to you or to site. The installer supplies the sundries — cabling, MC4 connectors, conduit, glands, fixings, sealants, earthing, labels, small DB components, consumables and PPE — and the rate card allows for them.

Question 4

How are installers paid?

Accepted Answer

Per kWp installed and commissioned, per battery unit, per call-out, per United Care service visit and per hour for additional works, with a minimum fee per work order and travel beyond your service area. You invoice once a month, reconciled to the platform, and the rand amounts are agreed with you in your rate card before signature.

Question 5

What are the response times?

Accepted Answer

Measured from assignment on the platform and averaged over 30 days: a critical hazard needs a response within one hour, attendance within four hours and resolution within 24 hours. A system offline needs a response within four hours, attendance within one business day and resolution within two.

Question 6

What insurance and registrations do I need?

Accepted Answer

Registration with the Department of Employment and Labour as an electrical contractor, a registered person who tests and issues the certificate of compliance, public liability insurance (normally at least R 5 000 000 per claim), contractors all-risk cover, motor insurance and COIDA registration for your personnel. PV GreenCard accreditation is preferred.

Question 7

Can I quote or invoice United Solar customers directly?

Accepted Answer

No. United Solar contracts with the customer and stays the point of contact. Additional works are quoted to us on the platform before the work is done, and every other enquiry — quotes, upgrades, maintenance, complaints — comes back to us.

Question 8

How long is the workmanship warranty?

Accepted Answer

Installers warrant their workmanship for 24 months from commissioning and remedy defects at their own cost within the agreed response times.

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